Frequently Asked Questions

Orders & Shipping

How do I place an order?

Choose the KANERIX illuminated ornament, snow globe, or festive decoration you would like to purchase, select any available options or variations, add it to your shopping cart, and proceed through the checkout steps.

After your order has been submitted successfully, a confirmation email will be sent to the email address you provided at checkout.

Can I modify or cancel an order?

If you would like to change or cancel an order, please contact us as soon as possible after completing your purchase.

We will make reasonable efforts to help before fulfillment begins. Once an order has entered processing, packing, shipping preparation, or dispatch, however, we cannot guarantee that modifications or cancellations will still be possible.

How can I track my order?

When tracking details become available, we will send a shipping confirmation to the email address associated with your order.

Tracking updates may not appear immediately after a shipping label is generated. The timing and frequency of updates can also vary by carrier and international destination.

How long will delivery take?

Delivery times vary according to your shipping destination and may also be affected by carrier operations, customs clearance, public holidays, local delivery conditions, and winter weather.

Please refer to our Shipping & Delivery Policy for current order-processing and estimated transit times. All stated delivery periods are estimates rather than guaranteed arrival dates.

What if my order arrives damaged, incorrect, or incomplete?

Please contact us as soon as possible if your package contains a damaged, defective, incorrect, or missing product.

To help us review the situation efficiently, please provide:

• Your order number

• Clear photographs of the product

• Photographs of the protective packaging and outer shipping box

• A photograph of the shipping label, if available

• A short video if the issue involves lighting, motor function, music mechanisms, or glass damage

Our customer care team will review the information and advise you on the appropriate next steps.

Product Support & Information

What does KANERIX sell?

KANERIX offers a curated range of exquisite Christmas light-up tabletop ornaments, illuminated glowing decorations, and classic musical snow globes designed to bring warmth, magic, and holiday wonder to your home.

Our products are organized into three main collections:

• Traditional Holiday Heritage Collection: Timeless Christmas figures, hand-painted festive scenes, glowing holiday lanterns, and illuminated music boxes crafted with warm nostalgic lighting.

• Enchanted Snow & Crystal Globe Collection: Musical snow globes with automatic swirling snow, soothing LED illumination, dreamy winter wonderlands, and crystal castles.

• Whimsical Festive Light Collection: Modern desk accents, glowing micro-fairy lights in glass cloches, and sculpted resin holiday figures designed for modern homes and office desks.

Available designs may change as new seasonal products and collections are introduced.

Do materials and finishes vary between KANERIX products?

Yes. Materials, hand-painted details, crystal glass clarity, resin textures, and electronic components can differ depending on the individual product.

Because of artisan crafting and finishing processes, minor variations may occur in:

• Hand-painted colors and finishes

• Resin textures and sculptural details

• Glass globe bubble placement or glitter dispersion

Small differences between individual products or production batches are possible and do not necessarily mean that an item is defective.

Will my decoration look exactly like the product photos?

We make reasonable efforts to present product colors, lighting effects, proportions, and decorative details accurately.

However, slight differences may occur because of screen settings, ambient lighting, photography, hand-painting variations, and normal manufacturing processes. Please check the individual product page for information specific to the item you are purchasing.

How should I care for my KANERIX product?

Care requirements differ between products, but general recommendations include:

• Handle crystal glass globes and resin sculptures with care

• Always lift and carry snow globes and ornaments by their solid main base rather than thin glass domes or top figurines

• Place items on flat, stable, and level surfaces away from table edges

• Avoid dropping or striking the product against hard surfaces

• Dust gently with a dry, soft microfiber cloth; avoid harsh chemical cleansers or immersing electronic bases in water

• Use recommended battery types or power adapters, and turn off illuminated displays when not in use

• Store off-season in original molded protective packaging in a cool, dry place

How should I care for glass domes, cloches, bases, and electronic accessories?

For products containing delicate glass or electrical components:

• Handle glass cloches and crystal globes with extreme care

• Check battery compartments and USB cables before use

• Clean individual exterior components according to their applicable care instructions

• Avoid abrasive cleaning pads or liquid cleaners near electrical switches

What should I do if a light, motor, music box, or component has a problem?

First inspect the product carefully and avoid forcing, modifying, or disassembling the affected component.

Where relevant, check that:

• Batteries are inserted correctly (+/- polarity) or fresh batteries are installed

• USB power cables and adapters are securely plugged in

• Toggle switches (Light/Music/Timer) are set correctly

• There are no visible cracks or glass damage

If the problem continues, please contact our customer care team at service@kanerix.com for assistance.

Can KANERIX products be used with power adapters or USB cables?

Power sources vary by product model. Some items operate on standard batteries, while others support USB plug-in power or included adapters. Always review the individual product description and technical specifications before use.

Are KANERIX products suitable for gifting?

Many KANERIX designs are selected with holiday gifting in mind and are suitable for occasions such as Christmas, winter holidays, housewarmings, birthdays, and seasonal celebrations. Packaging and included accessories vary between products, so please review the relevant product page for details.

Can KANERIX decorations be used outdoors?

Please follow the recommendations provided for the individual product. Unless a product is specifically described as weather-resistant or outdoor-rated, we recommend keeping decorative items and snow globes indoors away from harsh weather, moisture, prolonged direct sunlight, and extreme temperatures.

Are the listed dimensions and capacities exact?

Measurements displayed on our website are intended as useful references. Minor differences can occur due to manual measuring techniques or manufacturing variations. Please review the individual product page for specific dimensions.

Returns & Warranty

How do I return a product?

Before sending an item back, please review our Return & Refund Policy and contact our support team at service@kanerix.com for return instructions and the correct return address.

Products returned without prior authorization or without following provided instructions may not be accepted.

Does KANERIX provide a warranty?

Yes. Eligible KANERIX products are covered by a 90-Day Limited Warranty against qualifying defects in materials, electronics, motors, or workmanship under normal intended use.

Where a warranty applies, its duration, coverage, and applicable conditions are detailed in our Product Support & 90-Day Limited Warranty policy.

What should I do if my product develops a problem?

If you experience an issue involving lighting, music mechanisms, motor snow-swirling, or other product features, avoid forcing, repairing, or modifying the unit before contacting us.

If assistance is needed, email service@kanerix.com and provide:

• Your order number

• Product name

• A short description of the problem

• Clear photographs where relevant

• A short video demonstrating any electronic or mechanical issue where possible

Payments

Which payment methods are available?

The payment options currently available to you will be displayed during checkout.

Prices on kanerix.com are displayed and processed in U.S. dollars (USD). Available payment methods may differ according to your location, device, and the payment services available when your order is placed.

Is my payment information secure?

Payments are handled securely through Shopify and participating third-party payment providers presented during checkout.

KANERIX will never ask you to send complete payment-card information through ordinary email or customer-support messages. Please see our Payment & Security Policy for additional details.

Product Information

Where can I find specifications for a particular item?

Detailed information is provided on each individual product page and may include:

• Dimensions and weight

• Materials (crystal glass, resin, electronics)

• Power requirements (batteries or USB)

• Lighting and music features

• Care and handling instructions

Please review the applicable product page before purchasing.

Can colors or details appear different when I receive the product?

Slight differences are possible. Screen settings, ambient lighting conditions, photography, and hand-painting variations can affect how colors and finishes appear. We make reasonable efforts to represent each product accurately.

Contact Us

For assistance with an order, shipping, returns, product care, warranty support, or technical enquiries, please contact:

• Brand Name: KANERIX

• Official Website: kanerix.com

• Customer Support Email: service@kanerix.com

Corporate Entity & Legal Information:

• Legal Entity Name: Shenzhen Liuyu Kun Intelligent Technology Co., Ltd.

• Unified Social Credit Code: 91440300MAEF0RQF84

• Registered Address:

  Units 1–16A, Block 2 (Buildings 1, 2, 3, and 5), Xihaiwan Garden, No. 7 Chuangye Road, Chuangye Road Community, Yuehai Subdistrict, Nanshan District, Shenzhen

For order-related enquiries, please provide your order number whenever possible.

KANERIX — Illuminate your holidays with warmth, magic, and timeless winter wonder.