Shipping & Delivery Policy

At KANERIX, we want the journey from checkout to your doorstep to be smooth, clear, and reliable.

Our store offers exquisite Christmas light-up tabletop ornaments, illuminated festive decorations, and classic glowing snow globes across the Traditional Holiday Heritage Collection, Enchanted Snow & Crystal Globe Collection, and Whimsical Festive Light Collection. Because many of our designs feature delicate glass domes, crystal snow globes, intricate resin sculptures, battery/adapter components, and internal electronic LED mechanisms, specialized protective shockproof packaging is used to safeguard your products during transit.

Order Processing

• Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.

• Business days are Monday through Friday, excluding public holidays.

• Processing time is separate from shipping transit time. Preparation may take longer during major holiday seasons, promotional events, peak shopping periods, or strict quality assurance checks.

• Certain illuminated snow globes and delicate glass cloches require specialized multi-layer protective packaging before leaving our fulfillment facility.

• Once your order is dispatched, a shipping confirmation email containing your tracking information will be sent automatically.

Estimated Delivery Time

Our standard estimated transit period is:

• 7–20 business days after shipment.

Note: The 1–3 business day processing window is not included in this estimate.

Actual delivery timelines may vary depending on factors such as:

• Destination country or region

• Carrier operations and seasonal availability

• Customs inspections or clearance processing

• National and local public holidays

• Weather conditions during winter transport

• Peak holiday shipping demand

• Remote or rural delivery zones

• Other unforeseen logistics circumstances

All delivery timelines provided by KANERIX are estimates and should not be interpreted as guaranteed delivery dates.

Shipping Options & Charges

• Available delivery methods and applicable shipping costs are displayed during checkout prior to payment.

• If an order qualifies for a free shipping promotion, the option will automatically appear at checkout.

• Larger holiday table displays, oversized musical snow globes, or multi-item holiday sets requiring extra protective packaging may have specific shipping requirements based on the destination.

Specialized Protective Packaging for Glass & Fragile Items

Some KANERIX holiday decorations and snow globes feature delicate materials including:

• High-transparency crystal glass domes and globes

• Hand-painted resin holiday figurines

• Automatic snow-swirling mechanisms and musical components

• Delicate wire fairy lights, glass cloches, and miniature battery compartments

To ensure safe arrival, custom high-density molded foam, air-column cushioning, and reinforced outer shipping boxes are used to prevent movement and absorb impacts during transit.

Upon arrival, please open your package carefully and inspect your item. We recommend retaining all original packaging materials until you have confirmed that your product is intact and functioning properly.

Tracking Your Shipment

• When available, a shipping confirmation email with a direct tracking link and tracking number will be provided.

• Please allow 24–48 hours for tracking information to update after a shipping label is created as carriers scan incoming parcels.

• Tracking details update periodically as packages pass through sorting hubs, international transit checkpoints, and local customs facility scans.

Potential Delivery Delays

We work closely with logistics partners to move orders efficiently. However, seasonal weather and holiday volumes can occasionally cause unexpected transit delays. Common causes include:

• Peak holiday shipping surges

• Customs clearance queues and inspections

• Severe winter weather disruptions

• Remote delivery locations

• Carrier service interruptions

If your package has not arrived within the estimated 7–20 business day transit window, please contact our support team at service@kanerix.com for assistance.

Providing the Correct Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout. Before submitting your order, please verify:

• Recipient Full Name

• Street Address & Apartment / Unit Number

• City, State / Province

• Postal / ZIP Code

• Country & Phone Number

If you notice an error in your address after placing an order, please contact service@kanerix.com immediately. Address adjustments cannot be guaranteed once an order enters fulfillment or transit.

International Shipping & Customs Duties

KANERIX ships to selected international destinations where secure logistics coverage is available. Depending on your destination country, shipments may be subject to:

• Local customs processing

• Import duties, taxes, or VAT

• Handling or clearance fees imposed by local authorities or courier services

Unless explicitly stated otherwise during checkout, these government fees are the responsibility of the recipient. KANERIX does not control or determine local customs clearance schedules or duty charges.

Products Damaged During Transit

Glass, crystal, and resin decorative items are sensitive to heavy transit impacts. If your KANERIX order arrives cracked, chipped, broken, or with non-functional lighting/music components, please contact us promptly.

To speed up the evaluation process, please email service@kanerix.com with:

1. Your Order Number

2. Clear photographs of the damaged product

3. Photos of the internal foam cushioning and protective packaging

4. Photos of the outer shipping box and shipping label

5. A brief video (if reporting a lighting, motor, or music function issue)

Please keep all damaged items and original packaging materials until our customer care team provides further instructions. Approved claims will be offered a prompt replacement, full refund, or mutually agreed resolution.

Packages Marked as Delivered But Missing

If carrier tracking indicates that your parcel has been delivered, but you cannot locate it:

1. Check surrounding areas (front porch, side doors, garage, mailroom, building concierge).

2. Confirm with household members or nearby neighbors.

3. Contact your local postal carrier or local courier station with your tracking number.

If the package remains missing after these checks, reach out to us at service@kanerix.com so we can review the carrier delivery details with you.

Split Shipments

Orders containing multiple items may occasionally ship in separate packages due to:

• Different warehouse processing centers

• Specific foam and packaging constraints for fragile glass globes

• Package dimension limits for safe transport

If an order is divided into multiple parcels, separate tracking numbers will be provided. You will not incur any extra shipping charges due to order splitting.

Unpacking & Handling Guidance

Due to the fragile nature of crystal glass and heavy resin bases, please observe the following when unpacking:

• Unbox items over a soft surface (such as a rug, sofa, or table covered with a towel).

• Avoid using sharp blades directly against internal foam packaging.

• Support snow globes and statues by their sturdy main base rather than grasping thin glass components, delicate figurines, or top finials.

• Inspect the battery compartment or power supply setup before first use.

Contact Us

For questions regarding shipping, tracking, delivery status, or damaged shipments, please contact our dedicated team:

• Brand Name: KANERIX

• Official Website: kanerix.com

• Customer Support Email: service@kanerix.com

Corporate Entity & Legal Information:

• Legal Entity Name: Shenzhen Liuyu Kun Intelligent Technology Co., Ltd.

• Unified Social Credit Code: 91440300MAEF0RQF84

• Registered Address:

  Units 1–16A, Block 2 (Buildings 1, 2, 3, and 5), Xihaiwan Garden, No. 7 Chuangye Road, Chuangye Road Community, Yuehai Subdistrict, Nanshan District, Shenzhen

KANERIX — Illuminate your holidays with warmth, magic, and timeless winter wonder.