Warranty & Guarantee

Product Support & 90-Day Limited Warranty

Our Quality Promise

At KANERIX, we want every illuminated tabletop ornament, glowing festive decoration, and crystal snow globe you receive to reflect the exquisite craftsmanship, lighting quality, and decorative beauty presented in our store.

Our products are carefully hand-inspected and tested before shipment. If an eligible item arrives damaged or defective, or develops a qualifying functional or manufacturing issue during the applicable warranty period, our customer care team will review the situation and work with you toward a quick and appropriate resolution.

90-Day Limited Warranty

Most eligible KANERIX products are covered by a 90-Day Limited Warranty, beginning on the date the order is delivered to the customer.

The warranty covers qualifying manufacturing defects, functional electronic failures, motor issues, or structural problems that arise during normal and intended display use.

Depending on the product type, current inventory, and the nature of the issue, an appropriate resolution may include:

  • A replacement product

  • A replacement component or accessory (such as a power adapter, battery cover, or detachable base) where available

  • Store credit

  • A refund, where appropriate

The specific remedy offered will depend on the individual circumstances of the warranty claim.

What the Warranty May Cover

1. Electronic & Lighting Functionality

Qualifying failures involving internal electronic components during normal intended use, including:

  • Non-functional or flickering LED lights and wire fairy light strings

  • Faulty power switches, timers, or lighting mode selectors

  • Internal battery box contact issues or USB power port defects

  • Defective musical mechanisms or sound modules

2. Mechanical & Motor Features

  • Automatic snow-swirling mechanisms or motor failures inside crystal snow globes

  • Rotating internal scene turntables or motorized festive displays

3. Manufacturing & Craftsmanship Defects

  • Structural resin defects or loose interior figurines not caused by impact

  • Significant glass or crystal imperfections that impair normal display function

  • Defective battery covers, base fittings, or included power adapters

4. Products Damaged Upon Arrival

Products that arrive cracked, chipped, broken, missing parts, or otherwise non-functional due to shipping transit and handling qualify for prompt assistance.

What the Warranty Does Not Cover

The limited warranty generally does not cover issues resulting from:

  • Accidental drops, impacts, glass breakage, chipped resin, or cracked globes occurring after delivery

  • Improper voltage usage, incorrect power adapters, or electrical surges

  • Battery leakage or damage caused by using incorrect or depleted batteries

  • Misuse or display outdoors exposed to harsh weather (unless explicitly marked for outdoor use)

  • Water damage to non-waterproof electronic bases or battery compartments

  • Normal wear and tear, minor paint finish fading, or cosmetic changes over time

  • Unauthorized repair, disassembly, or modification of internal electronic/motorized components

  • Damage caused by harsh chemicals, liquid cleansers, or improper cleaning methods

  • Loss or theft

  • Claims submitted after the 90-day warranty period has expired

Natural Craftsmanship Variations: Small variations in hand-painted details, subtle glaze/finish textures, or minor bubble placements within crystal glass or snow fluid are characteristic of artisan manufacturing and are generally not considered defects unless they materially affect the product's function or display appearance.

Damaged, Defective, or Incomplete Products

If your KANERIX order arrives damaged, incomplete, or with non-working lights/music, please contact us as soon as reasonably possible after delivery.

To help us review your claim efficiently, please provide:

  1. Your Order Number

  2. Full Name and Email Address used at checkout

  3. A brief explanation of the problem

  4. Clear photographs showing the overall product and the specific affected area

  5. A brief video demonstrating any electronic, motor, or lighting issues (e.g., snow-swirling motor failure, LED flickering, or silent music box)

  6. Photographs of the internal protective foam and outer shipping box (if damaged during transport)

Please retain the product and all original packaging materials until our customer support team has reviewed and processed your request.

How to Submit a Warranty Claim

To request warranty assistance, please reach out to:

  • Customer Support Email: service@kanerix.com

Please include your Order Number together with the relevant photographs or short video clips demonstrating the issue.

Our customer care team aims to review and respond to enquiries within 24–48 business hours. We may request additional details or photographs if necessary to determine warranty coverage.

Replacement Products

When a warranty claim is approved for a replacement, we will make every reasonable effort to provide the exact same item.

If the original design is discontinued or out of stock, we may offer:

  • A comparable replacement item of equal value

  • Store credit

  • Another mutually agreed resolution

Caring for Your KANERIX Products

Proper care helps maintain the beauty, glass clarity, and internal electronic functionality of your illuminated ornaments and snow globes. We recommend:

  • Display Stability: Always place heavy snow globes and glass cloches on flat, stable, and level surfaces away from table edges.

  • Handling: Always hold snow globes and resin ornaments by their sturdy, solid main base rather than grasping thin glass domes or fragile top figures.

  • Power & Electronics: Use the specified battery types (e.g., AAA/AA) or recommended power adapters. Turn off illuminated displays when not in use or utilize built-in timer functions to conserve battery life.

  • Cleaning: Dust gently with a dry, soft microfiber cloth. Do not immerse electronic bases in water or use abrasive liquid cleansers.

  • Environment: Keep products away from direct heat sources, open flames, prolonged direct sunlight, and extreme freezing temperatures to protect liquid snow globe clarity and resin paintwork.

  • Storage: Store off-season in their original molded foam and packaging in a cool, dry place.

Collection-Specific Considerations

KANERIX offers holiday decorations across the Traditional Holiday Heritage Collection, Enchanted Snow & Crystal Globe Collection, and Whimsical Festive Light Collection.

Because individual pieces vary in technical features—ranging from simple battery-lit glass cloches to complex musical, motor-driven snow globes—warranty assessments will evaluate the specific electrical, mechanical, or structural components unique to each item.

Consumer Rights

This limited warranty is provided in addition to any statutory consumer rights available under applicable local laws. Nothing in this warranty policy is intended to exclude, restrict, or replace legal rights or remedies that cannot legally be excluded under applicable consumer protection legislation.

Contact Us

For questions regarding product support, technical guidance, care advice, or existing warranty claims, please contact:

  • Brand Name: KANERIX

  • Official Website: kanerix.com

  • Customer Support Email: service@kanerix.com

Corporate Entity & Legal Information:

  • Legal Entity Name: Shenzhen Liuyu Kun Intelligent Technology Co., Ltd.

  • Unified Social Credit Code: 91440300MAEF0RQF84

  • Registered Address:

    Units 1–16A, Block 2 (Buildings 1, 2, 3, and 5), Xihaiwan Garden, No. 7 Chuangye Road, Chuangye Road Community, Yuehai Subdistrict, Nanshan District, Shenzhen

KANERIX — Exquisite Holiday Craftsmanship & Timeless Quality.