Payment & Security Policy

At KANERIX, we aim to make checkout straightforward, transparent, and secure. This Payment & Security Policy explains how payments, transaction authorization, currencies, discounts, refunds, and payment-related security procedures are handled when you shop through kanerix.com.

Payment Methods

The payment methods currently available for your purchase will appear directly at checkout.

Available options can vary depending on factors such as:

• Your geographic location

• Selected currency

• Device type

• Order value and shipping destination

• Payment services available when the transaction is made

Only payment options displayed as active and available during checkout can be selected to complete your order.

Payment Authorization & Verification

Every order may be subject to payment authorization, security verification, and fraud-prevention checks before it is accepted and processed.

Your bank, card issuer, payment provider, card network, or participating financial institution may:

• Approve or decline your transaction

• Request additional identity or payment verification

• Place a temporary authorization hold on your account

• Apply transaction or spending limits

• Require additional multi-factor security checks (such as 3D Secure)

KANERIX does not determine or control approval decisions, verification requirements, authorization-hold periods, or release schedules established by independent financial institutions and payment service providers.

If a transaction is declined, please verify that your billing and payment details are correct. You may also contact your financial institution or select another payment option available at checkout.

Secure Checkout

KANERIX uses Shopify as its e-commerce platform and works with participating third-party payment providers to facilitate secure checkout and transaction processing.

Depending on your chosen payment method, a transaction may pass through encrypted systems operated by Shopify, secure payment processors, card networks, banks, or other financial-service providers.

We take reasonable technical measures intended to maintain a secure shopping environment. However, no internet transmission, electronic transaction system, or data-storage method can be guaranteed to be 100% secure.

To help protect your personal and financial information, we recommend that you:

• Shop using trusted, private devices and secure internet connections

• Keep your account passwords and login credentials confidential

• Confirm that your browser is visiting kanerix.com before submitting payment details

• Avoid sharing sensitive financial information through ordinary email or public customer-support messages

Security Notice: KANERIX will never ask you to send your complete credit-card number, CVV/security code, or online-banking password by email.

Prices & Final Order Total

Before you submit payment, checkout will display the applicable breakdown for your purchase, which may include:

• Product price

• Selected quantity

• Applicable promotional discounts

• Shipping and handling charges

• Applicable taxes or VAT

• Final order total

Please review these details carefully before confirming your purchase. The total shown immediately before order completion will be the amount submitted for authorization (excluding any separate currency-conversion fees or international surcharges that may be imposed independently by your bank).

Currency & Foreign Exchange

Prices on kanerix.com are displayed and processed in U.S. dollars (USD) (unless otherwise indicated).

If your payment account uses another currency, your bank, card issuer, or payment provider may apply:

• Currency-conversion rates

• Foreign transaction fees

• Exchange-rate adjustments

• Other financial-service charges

These rates, conversion methods, and fees are established independently by your relevant financial institution or payment provider and are not controlled or reimbursed by KANERIX.

Temporary or Pending Authorizations

Your bank or card issuer may display a temporary or pending authorization hold before a transaction is fully captured.

• A pending authorization does not mean your account has received a final charge; it is a temporary hold confirming available funds.

• If a payment attempt fails or an order is canceled, the time required for the pending authorization to disappear or be released depends entirely on the processing procedures of your bank or card issuer. KANERIX cannot expedite or control the timing of these releases.

Failed or Declined Transactions

A payment may fail or be declined for various reasons, including:

• Incorrect card number, CVV, or billing address

• Insufficient available funds or credit limit

• Bank or card issuer security restrictions

• Billing-information discrepancies

• Additional security verification requirements (e.g., 3D Secure failure)

• Automated fraud-prevention screening

• Network or technical connection problems

If payment authorization cannot be completed successfully, your order will not be finalized. For specific information regarding why a payment was declined, please contact your bank or card issuer directly.

Duplicate or Unrecognized Charges

If it appears that the same order has been charged more than once, please first check whether one of the transactions is identified by your bank as a pending authorization hold rather than a completed charge.

If you still believe an incorrect or duplicate charge has occurred, please contact our support team at service@kanerix.com.

To help us locate the transaction quickly, please provide:

• Your Order Number

• Email address used during checkout

• Transaction date

• Exact amount charged

For your security, never send your full payment-card number, CVV code, or banking passwords by email.

Discount Codes & Promotional Offers

Where available, promotional or discount codes must be entered at checkout before completing your purchase.

Individual promotions may include specific conditions relating to:

• Customer eligibility criteria

• Expiration dates and validity periods

• Minimum purchase amounts or quantity thresholds

• Eligible or excluded product collections

• Geographic availability or usage limits

Unless an applicable promotion expressly states otherwise, discount codes generally:

• Cannot be combined with other offers or simultaneous discounts

• Have no cash redemption value

• Cannot be applied retroactively to completed purchases

• Are restricted to one use per customer or order

Any terms and conditions displayed with a particular promotion will govern that specific offer.

Taxes, Duties & Other Charges

Applicable taxes and shipping fees will be calculated and displayed during checkout where required.

For international orders, additional destination-specific charges may apply upon arrival, including customs duties, import VAT, brokerage fees, or local carrier handling charges. Please review our Shipping & Delivery Policy for further details regarding international shipments.

Refund Payments

Approved refunds will be returned to the original payment method used for the purchase, unless another method is required by applicable law or agreed upon with the payment provider.

Once KANERIX processes and submits an approved refund, additional processing time may be required before funds reflect in your account. This timing is determined by your bank, card issuer, or payment provider and is outside our direct control.

Transaction Security & Fraud Prevention

To protect our customers, payment networks, and online store, certain orders may undergo additional transaction review.

Where reasonably necessary, we may temporarily delay fulfillment, request reasonable identity verification, decline an order, or cancel a transaction due to:

• Suspected fraudulent activity or unauthorized payment card use

• Unsuccessful payment or address verification

• Inconsistent order or contact information

• Unusual purchasing velocity or high-risk indicators

• Other reasonable security concerns

If an order is canceled after payment has been successfully captured, an appropriate full refund will be processed promptly.

Payment Information & Privacy

Information submitted during checkout is securely processed by KANERIX, Shopify, certified payment processors, banks, card issuers, and fraud-prevention partners.

Please review our Privacy Policy for more information about how personal data is collected, used, and protected. Independent financial institutions process data in accordance with their own respective privacy policies and terms of service.

Contact Us

If you have questions concerning checkout, payment methods, transaction charges, discount codes, or refunds, please contact us:

• Brand Name: KANERIX

• Official Website: kanerix.com

• Customer Support Email: service@kanerix.com

Corporate Entity & Legal Information:

• Legal Entity Name: Shenzhen Liuyu Kun Intelligent Technology Co., Ltd.

• Unified Social Credit Code: 91440300MAEF0RQF84

• Registered Address:

  Units 1–16A, Block 2 (Buildings 1, 2, 3, and 5), Xihaiwan Garden, No. 7 Chuangye Road, Chuangye Road Community, Yuehai Subdistrict, Nanshan District, Shenzhen

When contacting us about an existing purchase, please include your order number and checkout email. For your security, never send complete credit-card numbers or CVV codes via email.

KANERIX — Secure Checkout & Trusted Holiday Shopping.